FAQ - eHorse and horse betting Frequently Asked Questions

eHorse offers a lucrative CASH REBATE program every week that puts cash in the player's pocket with every bet placed…WIN or Lose!
Most sportsbooks cap their payoffs at much lower odds.

Example:

Wager Type		Typical SportsBook
0		High End	Low End
Win	Full Track Odds	20-1	15-1
Place	Full Track Odds	10-1	6-1
Show	Full Track Odds	6-1	3-1
Quinella	Full Track Odds	100-1	50-1
Exacta	275-1	200-1	50-1
Trifecta	500-1*	300-1	100-1
Daily Double	275-1	100-1	50-1

*eHorse caps trifecta payouts at 500-1 on wagers for $10 or less.
Trifectas greater than $10 are capped at 275-1.

You bet we do! Check our Schedule for available tracks.

Log on to our website at www.eHorse.com Click "Sign Up" and provide the information required to create the account. Once the account has been created, you will need to add funds to the account. This can be done by using a credit card or any of our other numerous banking options.

Yes, you must be 18 years of age or older to be a member of eHorse.com

eHorse.com accepts accounts from ALL over the globe not to mention residents of ALL 50 of the United States and Canada including the following states: Alaska, Arizona, California, Colorado, Georgia, Hawaii, Illinois, Michigan, Mississippi, Missouri, Nevada, New Jersey, New York, North Carolina, South Carolina or Utah, and Puerto Rico or the Virgin Islands. Horse players from these states are not allowed to sign up with US Based betting facilities. There are no restrictions on which tracks you can wager on. You are allowed to wager on any track we carry from anywhere.

eHorse does not report any activity what so ever to any government agencies. All account information is kept under the strictest of privacy policies.

Absolutely nothing, with eHorse.com there are no per wager fees, membership fees or sign up costs.

No, individuals may deposit any amount. Your bank may subject you to minimum credit card purchase amounts, and eHorse.com is not responsible for the policies of individual credit card companies.

Once you fill out the “Sign Up” form and your deposit has been verified, you are ready to wager. The entire process usually takes less than 10 minutes.

Yes, the limits are determined by the size of track and can be found here in the wager limit chart. We want to accept the highest wagers possible. Tracks with smaller pools are subject to pool manipulation. We can’t offer large wagers at those tracks where the possibility exists. Rather than penalize all tracks we raise the limits at the larger tracks.

We accept Win, Place, Show, Exactas, Trifectas, Quinellas and Daily Doubles.

Your wagers will not be placed in a pool. eHorse.com is non pari-mutuel racebook, this allows you to wager without affecting the horses odds.

You can access probable payouts via our live odds for win, exactas, quinella, and daily doubles.

Absolutely, you may use the same account for both telephone and online wagering. To wager by telephone, call 1-800-416-0191.

Wagers can be placed up to post time. To avoid being shut out due to delays over the Internet, we recommend that wagers be placed as early as possible.

Members can view basic track program information, late changes, real-time odds, and exotic probable payouts. Past performances are available from drf.com or equibase.com for a small fee.

Your account is updated immediately after the official race results are posted at the track.

An on-screen wager confirmation, accompanied by a ticket number, is provided within seconds of submitting a wager. If you do not receive a confirmation, do not re-submit your wager before checking the "Today's Wagers" screen, or contacting customer service. If you resubmit the wager or refresh your screen, you may duplicate your wager.

Yes, you may have wagers refunded by contacting our customer service department, provided the race has not started. You can not cancel wagers online.

eHorse.com will provide refunds or assign other horses in accordance with the track's policies for handling scratches.

You will be able to see the history of the current day's wagers by selecting "Today's Wagers" from either the "Wager History" or the wagering screen. You can review your deposits and withdrawals from the "Transaction Report" screen.

Your current account balance is available online from the wagering screen.

Your "Wager History" screen will show all of your wagers for the current day, along with Date, time, amount and type of bet, whether the bet was a winner or loser, and the amount of the win or loss.

Just simply email or call Customer Service at cs@ehorse.com or at 1-800-416-2838 and speak to a Customer Service Representative.

There are various ways in which you may withdraw your funds from eHorse.com

Yes, just fax or email your bank wiring instructions and a bank to bank wire can be issued upon your request. Click here to see a list of banking options.

All wagers and transactions are completely confidential.

Yes. Our credit card processing company has imposed a limit of $500 when opening your account. After we receive your Credit Card Authorization Form, subsequent deposits to your account will be limited to $1,500 per week and $3,000 per month. Debit cards do not have limits.

Currently, we accept VISA and MasterCard.

The most common reason for a credit card decline is many credit card issuing banks do not allow gaming transactions. If you receive consistent declines on a card you know is good, this may be the reason. Contact your bank and ask them if they have a gaming block, and if they do, ask if they will remove it at your request.

Our online credit card processing company treats all deposits as purchases, not cash advances. Your credit card issuing bank may treat your deposit differently, and eHorse.com cannot control the policies of credit card issuing banks.

Your password is required for you to access your account. Should you forget your password, you must contact customer service at 1-800-416-2838 as soon as possible for a replacement.

If you have forgotten your password, or your password is not working for some reason, no problem...just tell us the email address you used when you signed up for your horse betting account, and we will send your information to that email address.
Send my Password.

Please Note: Once we have confirmed your identity, your eHorse ID will automatically be sent to the email address you gave when you registered for the account.

Your password is your personal security system, guarding your eHorse.com account information. You should be careful with it, and strictly limit access to it.

Please continue reading Frequently Asked Questions to see if your question is answered. If not, please call a Customer Service Representative at 1-800-416-2838. Known compatibility issues will be discussed in this section.

Yes. Connection speed is dependent on your access provider, but high-speed internet connections are not required to access the eHorse.com service.

No. Your internet browser must support Secure Socket Layer encryption and Java Script to access the wagering and account maintenance portions of the eHorse.com website. Most current available browsers are acceptable, including Internet Explorer and Netscape.

Currently, Web TV users are unable to access the wagering and account management portions of eHorse.com

We have designed our site with Mozilla Firefox and Internet Explorer in mind. In addition, we support most popular browsers and users should experience no difficulty using eHorse.com. We do not recommend using old or discontinued browsers. For the latest version of Mozilla Firefox2 Click here.

All data is encrypted. Connection is secure by SSL Version 3. Connection is a dedicated, closed loop. eHorse.com does not store any credit card information on its servers. Our encryption keys are provided by VeriSign. You may view our VeriSign security information by clicking on the VeriSign logo on the home page.

Encryption keys are used to secure your transactions at eHorse.com. This site uses frames to display both secure and non secure pages (such as this FAQ page) in a manner to maximize the online experience. When both secure and non-secure items are presented online in frames, the closed padlock will not appear in your browser. This is a normal occurrence.

All personal account information is strictly confidential and stored in secure servers. No information will be submitted to any other entity. This includes wagering information.

Your password (personal identification number) and user ID protect your account.

Yes, you may access your eHorse.com account anywhere you have an Internet access, using your user ID and password.

Your password and user ID protect your EHorse.com account. You must not permit anyone else to access the service through your account. You are responsible for maintaining the confidentiality of your password and user ID. eHorse.com assumes all wagers made through a user's ID and password are authorized by the account holder.

Internet Explorer 6.0 users
Customers using Internet Explorer 6.0 will need to change the default "cookie" settings to in IE 6.0 to be able to use the eHorse.com wagering interface. The default settings will block third party cookies, which eHorse.com uses to connect to the wagering server. There are two options for changing the settings. The easiest is to use the "accept" setting for third party cookies. On the "Tools" menu, select "Internet Options", and then click on the "Privacy" tab. Click on the "Advanced" button and then make the selection of "Accept" for third party cookies. A better way is to just allow all cookies from "betehorse.com". This is done by clicking on the "Edit" button on the "Privacy" tab. Type "betehorse.com" (without the quotes) into the "Address Of Web Site" field, and then click on "Allow".
More information on this subject can be found at Microsoft's website.

Microsoft Internet Explorer 5.0 and AOL 5.0 users
All Windows users of Microsoft Internet Explorer 5.0 or AOL 5.0 will need to upgrade their browser to Internet Explorer 5.5, or download a Service Pack. The upgrade is free, or if you wish to keep Internet Explorer 5.0, you can download Service Pack 2 for Internet Explorer 5.01 from the same site, which will also work.You can download either update at the Microsoft Website.

Macintosh Users and Internet Explorer
Mac users will need to download and use Netscape to access the eHorse.com at this time. Microsoft fixed a browser bug in IE 5.0 for Windows which allowed IE 5.0 to work for eHorse.com, but did not fix the Mac Version. We expect the problem to be corrected with the next version of IE for Macintosh, and will test when it is released.

eHorse uses Java Applet. It requires the Java Virtual Machine (JVM). It's FREE and easy to install. Visit http://java.com/en/download/help/win_auto.jsp to get the Java Virtual Machine (JVM). Java for Mac please click here: http://developer.apple.com/java/download.html